Indulge Concierge is a quick-footed, easily accessible concierge & luxury lifestyle service helping you obtain rare commodities, to indulge in uncommon experiences and interact with compatible individuals who believe in finesse just the way you do.
We know you’re crunched for time, so we take care of the details, our lifestyle managers go the extra mile to declutter your life and fulfil every desire.
The sole stopover for all your lifestyle needs and desires. For our members, experiences are limited only by imagination. From being a curator of culture to your conscience keeper, we are the sole and exclusive stopover for all your lifestyle needs and desires?
The world is truly your oyster.
If you want something, we have it. Apart from well-known luxury brands, we've also handpicked boutique brands to extend your experience into owning something more elusive, exclusive and simply exquisite.
At Indulge. hassle-free access to almost everything the customer wants is what we strive to achieve. We would be elated to have you join our set of bespoke members and indulge in fine living.
Our members, all of whose net worth stands above 50 million dollars. trust us with their lifestyle needs.
Indulge Annual Fee upon one year of services: USD 4000
Enquire to know which of our membership plans and benefits suits your needs.
Right to admission reserved
An unabashed sanctuary for those who appreciate finesse and excellence.
Enquire for membership now and allow us to be
your personal concierge manager.
These terms of use and service (“Terms”) along with the Privacy Policy(hyperlink) together constitute a legally binding agreement (this “Agreement”) between You and Indulge Private Limited (“Indulge”, “Our”, “We”, “Us”) with respect to Your use of Our Platform and Services.
Please go through these Terms carefully as these Terms read with the Privacy Policy together constitute a binding, legal agreement between Us and You, with respect to Your use of Our Platform and Services.
1.1 You may accept this Agreement only if:
1.2 We do not want any Person to access the Services if such Person does not understand, approve of or accept each and every term specified in this Agreement. Hence, You are requested to read these Terms and Privacy Policy carefully and understand the Agreement before approving, accepting and agreeing to be bound by it.
1.3 You will be deemed to have accepted this Agreement by simply availing Services, including but not limited to, by:
2.1 Services provided to You are subject to Your acceptance and approval of this Agreement. You are requested not to use and/ or access the Platform, Services and/ or any part thereof if You do not approve of, agree with and accept each and every term of this Agreement.
2.2 The purpose of the Platform and Services is to provide a members-only online Platform for accessing concierge and luxury lifestyle management products and services, including bookings for premium events, auctions and e-commerce in India.
2.3 In order to provide most parts of Services (“Registrable Services”), We may require You to become a member of Indulge by registering on the Platform by providing specific information and creating an account (“Registered Account”). You agree and understand that Registrable Services shall not be provided to You unless You register on the Platform and become a Registered User in the form and manner required by Us.
2.4 You agree and acknowledge that provision of Registrable Services to You is dependent on the information that You provide to access such Registrable Services. You shall ensure that all such information provided by You is always true, accurate, complete and updated.
2.5 While some parts of Services are available to Users free of cost, most parts of Services may be provided to the Users at a cost. We reserve the right to amend these Terms and impose a cost on free parts of Services in future. We will use reasonable efforts to give You a prior intimation as and when any part of free Service becomes a paid Service. If, after being so intimated, You access paid parts of Services, cost for such paid Services shall become due and payable by You to Us and We shall have a right to recover the cost for provision of such paid Services to You, from You.
2.6 Subject to applicable laws, We may stop provision of Services (or any part of Services), permanently or temporarily, to You or to Users generally or may modify or change the nature of Services and/ or these Terms at its sole discretion, without any prior notice to You. Your Use of Services following any such modification shall constitute Your deemed acceptance of this Agreement (or as it may be modified).
3.1 You agree and understand that most of the products and services offered on the Platform are for Registered Users only and provision of Registrable Services to the Registered Users shall be subject to such User fulfilling the minimum eligibility and membership requirements, background check of such User by Us, Minimum Initial Balance requirement and compliance with such other financial, ethical and personal profile requirements as required from time to time.
3.2 You agree and acknowledge that while most of Our Services are offered to Users who are of the legal age, some Services and Products would be subject to age and eligibility restrictions as per various applicable laws and regulations specific to different states/ jurisdictions in India.
3.3 You agree and acknowledge that We reserve the right to choose members and the right to refuse services, cancel memberships, terminate accounts and terminate the rights of Users to access the Platform in its sole discretion. We reserve the rights to amend the Terms, eligibility criteria and membership rights available to Users in future after giving appropriate notice and intimation.
3.4 We guarantee that provision of membership and/ or access to Registrable Services shall be without any discrimination of any kind based on race, colour, sex, language, religion, political or other opinion, national or social origin, birth or other status such as disability, marital status, sexual orientation and gender identity.
4.1 In order to use Services, You will require accessing the Platform through internet in such form and manner as provided by Us. We may update the Platform from time to time in order to ensure a better experience for the Users and consequently may temporarily cut or restrict Your access to the Platform or the Services.
4.2 You agree to use the Platform and Services only for such purposes as is permitted by:
4.3 You will solely be responsible for maintaining the privacy and confidentiality of Your access details (user ID, password etc.) with respect to Your Registered Account. Any access to or use of Your Registered Account shall be construed as access or use of such Registered Account by You.
4.4 You agree not to impersonate another Person or impersonate, guide or host on behalf of, or falsely state or otherwise misrepresent Your affiliation with any Person, including, but not limited to other Users, Us and/ or Our officials, employees, agents, partners, affiliates, dealers and/ or franchisees.
4.5 You agree that Your right to attend events or concerts and the ticket(s) obtained from the Platform that are addressed to You are non-transferable and that no refund would be processed in case of Your absence or delay in reaching the venue of the event.
4.6 Unless agreed to the contrary in writing, Services provided by Us are for non-commercial, non-transferable and personal use of the Users only. Users are not allowed to copy, reproduce, alter, modify, create derivative works of, or publicly display any Services or any part thereof as their services.
5.1 You agree that You will not use the Services or any Content for any purpose that is illegal, unlawful or prohibited by this Agreement. You will not attempt to engage or engage in any activity that may:
5.2 You will not circumvent or disable any digital rights management, usage rules, or other security features of the Platforms; remove, alter, or obscure any proprietary notices (including copyright notices) on any portion of the Platforms; and not use Services in any manner that threatens or is likely to threaten the integrity, performance or availability of Services to You or to Users generally.
6.1 Use of Services shall, at all times, be governed by and subject to the applicable laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property and You agree to abide by such laws. You shall solely be responsible for any violation of any law or for any infringement of any intellectual property rights caused pursuant to Your use of Services.
6.2 When You upload, submit, store or send any Content on the Platform, You give Us a non-exclusive, perpetual, irrevocable, royalty-free, sub-licensable, worldwide right and license to use, copy, transmit, host, store, reproduce, modify, create derivative works of, communicate, publish, publicly perform, publicly display, print, edit, translate, reformat and distribute any Content, in whole or in part for the purpose of providing, operating, promoting, and/ or improving the Platform and/ or Services and for business of Us (“Content License”).
6.3 Subject to applicable law, ownership of all intangible and/ or intellectual property developed, creating or existing (including any data generated as a result of Services) pursuant to Your use of the Services, shall ab initio rest with Us. Nothing in these Terms shall be construed as granting of any implied licenses by Us and all rights not expressly granted to You are reserved solely by Us.
6.4 You acknowledge that certain underlying technology or software used by Us in connection with Services and certain Content displayed on Platform may contain rights of other Users or a third party and for use of any such third party’s intellectual property, You may need to get permission directly from the owner of such intellectual property.
6.5 All third parties owning any intellectual property have a right to take appropriate actions against any User for any violation, infringement or passing off by such User. We respect the intellectual property rights of all Persons and do not hold any responsibility for any violations of any intellectual property rights by You or other Users.
7.1 Our Privacy Policy explains how We treat Your data and protect Your privacy when You use the Services. By using the Services, You agree to Our use of Your data according to the Privacy Policy.
7.2 You are responsible for maintaining the confidentiality of passwords associated with any device or online accounts that You use to access the Services or any part thereof. You are solely responsible for all activities that occur with use of Your Registered Account or device. If You become aware of any unauthorized use of Your Registered Account or device, then You may immediately notify Us and the relevant authorities.
8.1 You are bound by the Agreement from the time You commence using the Services till earlier of (a) when You cease access or use to Services in any manner, including deleting Your Registered Account; or (b) Us terminating this Agreement with respect to You by permanently barring Your access to Services.
8.2 We reserve the right to terminate Your access to Services or any part of Services, at any time if:
8.3 Upon termination of this Agreement, all the legal rights, obligations and liabilities that You and Us have benefited from, been subject to (or which have accrued over time whilst the Agreement was in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and shall continue to apply to such rights, obligations and liabilities indefinitely.
9.1 Use of Services by You is entirely at Your own risk and We shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, monetary or any other damages, fees, fines, penalties or liabilities whatsoever arising out of or relating to any User’s use of Services. We shall not be held liable for any conduct or negligence of the third parties, including concierge or brand managers or their employees, agents and/or service providers.
9.2 Provision of the Platform does not constitute an institution of agency between Us and any of Our Users. Our relationship with each and every individual User shall be on a principal to principal basis only. You are solely responsible for any breach of Your obligations under this Agreement, applicable law and/ or the consequences of any such breach.
9.3 We shall not be liable for any acts or omissions of the Vendors providing their products or services through the Platform. We shall not be responsible for the accuracy or authenticity of the products sold, services provided or privileges offered by the Vendor through the Platform. Any guarantee, warranty and/ or insurance with respect to products and services offered by the Vendors shall be subject to the guarantee, warranty and/ or insurance provided by the respective Vendors. We shall not be liable for any loss and/ or damages to any Person resulting from any suits, scams, bankruptcy proceedings or court orders in respect of or against the respective Vendors.
9.4 We will not be responsible for any Content, products, services, privileges, offers available on third party media platforms by Our Users or by Us and We shall not be liable for the authenticity and availability of such content. We do not control actions of other Users and do not guarantee the accuracy, integrity or quality of any Content posted by them on the Platform.
9.5 We will not be liable for any acts or omissions of any third party, or for any unauthorized interception of the Platform or Services or any breach of this Agreement attributable in full or in part to the acts or omissions of third parties, or damages associated with features that We do not furnish, or damages that result from the operation systems, equipment, facilities or services provided by third parties to You.
9.6 The Platform may include/ display links to other online platforms which are outside Our control and may contain materials that are objectionable, unlawful or inaccurate. We do not endorse or support such third party links or the products and/ or services they provide, hence, We shall not be responsible or liable for the Content, accuracy or authenticity of such third party links.
9.7 The User agrees and acknowledges that We reserve the rights to refuse any and all offers, admissions, bids or claims made with respect to any auction conducted on the Platform and We shall not be held responsible for the authenticity, accuracy and condition of the auction products.
9.8 You agree and acknowledge that the products and/ or services offered by the Vendors through Our Platform are subject to availability of such products and services with the Vendor and may require a prior booking/ appointment by the User. For example, if a User has access to 50% (fifty percent) discount on stay at a specific hotel, as a privilege, then We will not be responsible if that specific hotel is sold out on a specific date and no rooms are available for the User to avail the said privilege on the said date.
10.1 You represent and warrant that: (a) You are lawfully existing under applicable laws and have full power and authority to enter into, execute and deliver this Agreement; (b) You have all necessary and valid authorizations required for performance of Your obligations under this Agreement; (c) this Agreement constitutes a legal, valid and binding obligation on You, enforceable against You; (d) You have accepted this Agreement relying on Your own business judgment and You have not been induced by any Person; and (e) execution, delivery and performance of this Agreement by You shall not (i) violate any provision of the territorial and/ or jurisdictional laws applicable to You; (ii) conflict with or result in material breach or violation of any terms, or constitute default under any other agreement by which You are bound; (iii) violate any order, judgment or decree against, or binding upon You; or (iv) violate any law or regulation of India or any other country in which You maintains Your principal office (in case You are a corporate Person) or of which You are a citizen and a resident (in case You are a natural Person).
10.2 Us disclaims all warranties in relation to access to or provision of Platform or Services, whether express or implied, including but not limited to:
10.3 Users shall defend, indemnify and hold Us, and Our officers, directors, employees, representatives, consultants and agents harmless from and against any third party claims, actions, demands, liabilities, judgments, and settlements, including without limitation, any loss or damage suffered by Us (including loss of reputation and/ or goodwill) and including reasonable legal fee that may result from or alleged to result from (a) such User’s unauthorized, illegal and/ or unlawful access to or use of the Services; (b) such User’s breach of any rules, regulations and/ or orders under any applicable law; and (c) such User’s breach of any obligation under this Agreement.
10.4 You expressly represent and warrant that You will not use Services if You do not understand, agree to become a party to and abide by all the terms specified of this Agreement. Any violation of this Agreement by You may result in legal liability upon You and nothing in this Agreement shall be deemed to confer any rights to any third party or any other Person, not expressly granted such rights herein.
11.1 The Services may be provided through, and the Platforms may be controlled and operated from and through, any country and may be subject to the laws of that country. When You accesses the Services from any location, then, You are responsible for compliance with the local laws applicable to You.
11.2 This Agreement shall be governed by and shall be construed in accordance with the laws of India. All disputes relating to this Agreement shall be settled in the courts located at Hyderabad, India.
11.3 You agree that any cause of action arising out of Your use of Services shall be commenced within 30 (thirty) days after (a) when such cause of action accrues; or (b) when You become aware of the facts giving rise to the cause of action, whichever is later, else, such cause of action shall be permanently barred.
12.1 Confidentiality: You may be given and have access to confidential and proprietary information of the other users pursuant to Services provided under this Agreement. You will not use any such confidential information for Your own corporate purposes or any other purpose (except as contemplated under this Agreement) without a prior written consent of the Person owning such information and shall use their best efforts to keep confidential and not to disclose to any Person any such confidential and proprietary information, except as mutually agreed or required by applicable law.
12.2 Display Association: We shall have a right to display and publicize Our association with You, other Users and the Services We have provided to Our Users, in Our collateral and branding materials.
12.3 Severability: If any provision of this Agreement is determined to be unenforceable then such provision shall, to that extent, be deemed deleted from this Agreement and the legality, validity and enforceability of the remaining provisions of this Agreement shall not be in any way affected. Any act of either Us or the User, done prior to the provisions being held unenforceable shall be deemed to be valid and binding on the other.
12.4 Waiver: Waiver by Us of any one default of any one User will not waive subsequent defaults of the same or different kind, by the same or different User, and no failure or delay of Us to exercise or enforce any of its rights hereunder shall act as a waiver of those rights.
12.5 Assignment: While the Users shall not assign or transfer any of their rights or liabilities under this Agreement to any other Person, We may freely assign Our rights and benefits (in full or in part) under this Agreement to any Person. You acknowledge that We have a right (but not the obligation) to deliver the Services either ourselves, or, through Our affiliates or any third parties.
12.6 Notices: We may post notices within the Platform or send You notices on the registered e-mail address or the telephone numbers shared with Us. You will deemed to have received such notices, if sent via e-mail, within 24 (twenty four) hours of Us sending the notice. Your use of Services after expiry of 3 (three) days from the day notice was sent, shall constitute receipt and acceptance of the notices sent to You.
12.7 Non-compete and Non-solicit: You will not, directly or indirectly, (i) solicit or attempt to solicit, induce or recruit, engage or in any other way encourage Our employees, consultants or Users to terminate their respective engagements with Us and/ or engage with You and/ or any third party; or (ii) engage in any activity which is same or similar to the Platform or the Services.
13.1 The information, software, products, and services forming parts of the Services have been contributed by various Users and may include inaccuracies or typographical errors. Any advice received or inferred via the Services should not be relied upon by the Users for any personal, legal or financial decisions and Users should consult an appropriate professional for tailored advice, specific to their situation.
13.2 Us shall not be responsible for viruses, worms, trojan horses, and other harmful or destructive Content of third parties. The Platform may contain Content that is offensive, indecent, or otherwise objectionable. The Platform may also contain Content that infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to certain additional terms and conditions, stated or unstated. Us disclaims any responsibility for any harm resulting from the use of the Platform, or from any downloading of Content posted on the Platform.
13.3 EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND US DOES NOT MAKE WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY REPRESENTATIONS REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF PLATFORM, SERVICES AND/ OR GOODS AND/ OR SERVICES PROMOTED AND/ OR OFFERED THROUGH THE PLATFORM OR SERVICES.
14.1 All the capitalized terms contained in the Agreement that have not been defined elsewhere, shall mean as follows:
14.2 Any capitalized terms not defined herein this Agreement shall have such meaning as set forth in the Privacy Policy.
14.3 Any reference to the singular includes a reference to the plural and vice versa; any reference to one gender includes a reference to the other gender(s), unless explicitly stated otherwise.
14.4 Headings and captions are used for convenience only and not for interpretation of the Agreement.
14.5 Any reference to a natural Person shall, include his/ her heirs, executors and permitted assignees and any reference to a juristic Person shall, include its affiliates, successors and permitted assignees, unless repugnant to the context.
This privacy policy (“Privacy Policy”) along with the Terms (hyperlinked), together constitute a legally binding Agreement between You and Us, with respect to Your use of Our Services. Any terms used herein which begin with a capitalized letter shall have such meaning as assigned to it under the Terms or under the respective clauses of this Privacy Policy.
1.1 We take the privacy of Our Users very seriously and are committed to safeguarding their privacy while providing a personalized and valuable access to Our Platform.
1.2 You agree and understand that access to Services is conditional upon Your approval of this Privacy Policy. You agree that Your use of Services includes Your consent to collection, retention and use of Your information in accordance with the terms of this Privacy Policy and as per the applicable law.
1.3 No Information Collected through the Platform is rented or sold to any third party by Us, unless expressly stated otherwise. When You use Our Services, a high standard of security is maintained by Us in respect of Information Collected from You, however, You agree and understand that transmission of information via internet or telephone networks is not completely secure. While We do Our best to protect the Information Collected, particularly Your Personal Information, We cannot ensure the security of Your data transmitted via the internet, telephone or any other networks which are not in Our control.
2.1 In order to provide Services, We automatically track and collect the following categories of information when You access and/ or use the Platform ("Traffic Data”):
2.2 In order to provide the Services, We may require You to provide Us with certain information that personally identifies You ("Personal Information"). Personal Information includes the following categories of information:
2.3 You agree and understand that if You communicate with Us by, for example, e-mail or letter, any information provided in such communication may be collected, retained and used by Us as per the terms of this Privacy Policy.
2.4 We may transfer alphanumeric identifiers to Your device through Your web browser to enable Our systems to recognize Your browser, remember information specific to You and/ or provide certain features to You (“Cookies”). We may place both permanent as well as temporary Cookies in Your device, however, such Cookies shall not contain any of Your Personal Information. We do not control and are not liable for any Cookies placed by third parties on Your device.
2.5 Traffic Data, Personal Information and such other information as may be collected pursuant to this Privacy Policy, together constitute the information collected by Us pursuant to Your use of Our Platform and/ or Services (“Information Collected”).
3.1 We use the Information Collected in such manner that enables Us to provide the Platform, Services and/ or any parts thereof to You in an effective way, including using Information Collected to:
3.2 In addition to Clause 3.1 above, We may use the Information Collected (including Personal Information in aggregated form) to aid strategic development, data collection and analytics with respect to the Platform and/ or Services provided by Us and to manage Our relationships with Our advertisers, partners or any third parties.
3.3 The Information Collected shall not be used in any form or manner other than as is described in this Privacy Policy, specifically Clause 3 of this Privacy Policy, and, while We use Our best efforts to protect all Information Collected, this Privacy Policy is not intended to restrict Our use of Information Collected (“Permitted Use”).
4.1 Notwithstanding anything else contained in this Agreement, We do not disclose any personally identifiable Personal Information to any third parties.
4.2 Subject to Clause 4.1 above, We use Our best efforts to use personally identifiable Personal Information in aggregate form so that no individual Person is identified by the third parties with which such information is shared.
4.3 We reserve the right to disclose any Information Collected if, in Our reasonable opinion, such disclosure is (a) required by applicable law; or (b) necessary to protect and defend Our or Our Users’ rights, property and/ or personal safety; or (c) a Permitted Use.
5.1 We use Our best efforts to keep confidential any Information Collected which is marked confidential or may be of confidential nature in Our opinion, with the exception of such information which (a) was already known to Us prior to collecting such information from You; (b) was received from a third party which is not subject to similar confidentiality restrictions; (c) is independently developed by Us; and/ or (d) is permitted to be disclosed by applicable law.
5.2 Except as otherwise provided in this Privacy Policy, We will keep all the Personal Information private and will not share it with third parties, unless We have a bona fide belief that such disclosure is necessary for Permitted Use or to:
6.1 The security of any Personal Information is important to Us. To protect Personal Information during transmission and upon receipt, We follow generally accepted industry standards, including the International Standard IS/ISO/IEC 27001 on "Information Technology - Security Techniques - Information Security Management System - Requirements".
6.2 Our security practices and procedures are certified and are audited on a regular basis (at least once a year) by an independent auditor duly approved by the government.
6.3 Although We make best possible efforts to transmit and store all the Information Collected in a secure operating environment that is not open to public, You understand and acknowledge that there is no such thing as complete security and We do not guarantee that there will be no unintended disclosures of any Information Collected.
6.4 If We become aware that any of Your Information Collected has been disclosed in a manner that is not in accordance with this Privacy Policy, We will use the best efforts to notify You of the nature and extent of such disclosure (to the extent We know that information) as soon as reasonably possible and as permitted by law.
6.5 Pursuant to Your use of Our Services, You may access links to third party websites or applications, including advertisements and/ or promotions. The privacy policies of such third party links are not under Our control, hence once You leave Our servers, use of any information provided by You will not be governed by this Privacy Policy.
7.1 We reserve the right, at any time, to add to, change, update, or modify this Privacy Policy so please review it frequently. We will endeavor to inform You of any changes incorporated in this Privacy Policy that are significant (in Our opinion), however, You are requested to regularly visit and review this page.
8.1 You accept this Privacy Policy by accepting the Agreement and/ or accessing the Services.
8.2 You have a legal right to a copy of Your Personal Information held by Us and to correct any errors in such Personal Information. You also have a right to request that We cease to use Your Personal Information for direct marketing purposes, unless agreed to the contrary under the Terms.
8.3 You may approach Karan Bhangay, Grievance Officer, at karan@thegloballuxurygroup.com to address any queries, concerns, discrepancies or grievances with respect to Your Information Collected or this Privacy Policy. We will use Our best efforts to redress the grievances expeditiously, within 1 (one) month from the date of receipt of such grievance.